Privacy Policy

1. Who we are

Noogservers ("Noogservers", "we", "us", or "our") provides game server hosting for players, friend groups, creators, and communities. This Privacy Policy explains what personal data we collect when you use our website and services, how we use it, and the rights you have over it.

We are the data controller for the personal data described here. For any privacy question, or to exercise your rights, contact us at privacy@noogs.tech.

2. Information we collect

Account information

When you register, we collect your email address, a username, and a hashed password.

Billing information

When you purchase a service, our payment processor collects and processes your payment details. We do not store full card numbers on our systems; we retain records of transactions, amounts, plan, and billing status.

Server and content data

To operate the servers you create, we store configuration, game files, world data, backups, and logs associated with your account. This content is controlled by you.

Technical and usage data

We automatically collect IP address, browser and device information, and log data such as pages visited and actions taken, in order to operate, secure, and improve the service.

3. How we use your data

• To create and manage your account and authenticate you.
• To provision, operate, and support the game servers you request.
• To process payments, renewals, and billing.
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To send service-related communications about your account and servers.
• To comply with our legal obligations.

4. Legal bases for processing

Where the GDPR applies, we rely on the following legal bases: performance of a contract (to provide the service you sign up for), legitimate interests (to secure and improve the service and prevent abuse), legal obligation (for tax and accounting records), and consent where required (for example, non-essential cookies).

5. Cookies

We use strictly necessary cookies to keep you signed in and to remember preferences such as your chosen language. We do not use these cookies to track you across other websites. Where we use any non-essential analytics, we ask for your consent first.

6. Sharing your data

We share personal data only with parties who help us run the service, including:

• Our payment processor, to take payments and manage subscriptions.
• Our infrastructure and hosting providers, to run servers and store data.
• Authorities or advisors where we are legally required to disclose information.

We do not sell your personal data.

7. International transfers

We aim to store and process data within the European Economic Area. Where a provider processes data outside the EEA, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.

8. Data retention

We keep account and server data for as long as your account is active. After you close your account, we delete or anonymise your data within a reasonable period, except where we must retain certain records (such as billing records) to meet legal obligations.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact privacy@noogs.tech.

10. Security

We use technical and organisational measures to protect your data, including encryption of passwords and access controls. No system is perfectly secure, but we work to protect your information and to respond promptly to any incident.

11. Children

Our services are not directed at children under the age of 16, and we do not knowingly collect their personal data. If you believe a child has provided us with data, please contact us so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you.

13. Contact us

For any questions about this policy or your personal data, email privacy@noogs.tech.